If you're looking for guidance on functionality or have a question, please first check our FAQs such as:


If  Digital Market customer support is needed, please fill out our simple Ticket Form and we'll be happy to assist you.


SeverityDefinition
1.A critical problem requiring immediate resolution. Problems may cause loss of data and/or restrict data availability.
I.e.
A widespread issue, such as the Elastic website being completely down.
2.A serious problem that affects major functionality. No workaround is available, and operation continues in a restricted fashion.
I.e.An Elastic functionality issue or bug (Print Job, Order History), severity could escalate if not addressed. 
3.A problem that does not have a major effect on business operations or for which an acceptable workaround exists.
I.e.Routine/Localized support requests that impact a single user or a non-critical website error.
4.A minor condition or request that has no significant effect on Customer operations.
I.e. General technical questions, log in assistance, adding a user, order questions.