When you create a PDF output for an Order or Whiteboard, a print job is initiated on the server and runs in the background. You can see your queued, running, and completed PDFs in the 'Print Jobs' widget.


You can access your Print Jobs in several ways depending on where you are on the platform. From your Dashboard, you can select 'View All' on the Print Job widget


You can also find your Print Jobs by navigating to 'Get Started' menu on the dashboard and selecting 'Print Jobs' under 'Show Me My...'

If you are already working on an order and would like to navigate to your PDF outputs, select 'Print Jobs' from the menu dropdown



Your PDF print jobs are divided into three categories: 'Custom Catalog', 'Document', and 'Whiteboard.' To view a particular PDF category, simply click on the tab you want to view.



Print jobs that are in 'Completed' status can be downloaded and shared.

Print Job Status Key

  • Queued - Your print job request has been initiated and is in line to be generated. You might see this more when Elastic is being heavily used (e.g. before an order deadline.) 
  • Running - Your print jobs is currently being generated. This can take from a few seconds to a couple of minutes to complete depending on the number of products/labels/assets in your PDF.
  • Completed - Your PDF has been successfully printed is ready to be downloaded or shared as a link.

To Download

Click on the 'Arrow' Icon.



To Share

Some PDFs generated in Digital Market can contain massive amounts of information, and that often means a huge PDF file. To share your PDF without downloading the file, click the 'Share' icon and copy the link that appears (cmd + C on a Mac, ctrl + C on a PC.) Copy the link into the body of an email or any messaging system. The recipient of the link will be able to download it on their end.



To Delete

Click the '3 Dots' to delete a completed PDF print job. The PDF will not be recoverable, so please proceed with caution! However, you can always export another PDF if you can access your saved document.